Because we specialize in a variety of different deliverables, there are a number of factors that affect our delivery time. We average anywhere from 4-6 weeks for completion of a project from the date it commences, with first drafts ready in 2-3 weeks. Should your timeline be more urgent than this, rush orders are also available on inquiry. 

We ask that revision requests are made within 3 business days of receipt of the round this helps the brand function effectively. If we do not hear from you for 15 days, project will be cancelled unless otherwise agreed.

The amount of iterations allocated for each of our services varies, due to the level of time and work involved, as well as the significance each piece will play in your project. As such, it is crucial that when you enter a project with us, any brief given is concrete in its direction. The studio is not responsible for a change in brief or visual direction, and any such changes during a project will incur a revision fee.

Please note, we have now instated a “kill-fee” for any project that starts with us but does not continue for its remainder. This fee can be waived on the basis of unique or extenuating circumstances, but it is reflective of the time, energy and effort put into creating a unique piece(s) for our clients. Should you wish to back out of a project, 50% of the remaining invoice must be paid in order to cancel the project. Should the client wish to return and pay the remainder to receive the products, they have 90 days to do so or all files will be given free-market and put on sale for any future clientele.

Upon acceptance of quote, we charge 50% which is nonrefundable up-front; this must be paid in order to commence the project. For projects over $2,000 in budget, custom payment plans are available.